Introduction to Hong Kong International Airport (HKIA) — Passenger Stream

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Introduction to Hong Kong International Airport (HKIA) — Passenger Stream

Who should attend

Newcomers of passenger handling agents and service providers

SRVC1101
On request (1 day) English / Cantonese
HKD 400 HKIAA
HKIA
Introduction to Hong Kong International Airport (HKIA) — Passenger Stream

This one-day course provides participants with a basic understanding of the daily operations at HKIA in terms of services. Upon completion of the course, participants will be able to understand HKIA’s architecture and layouts, as well as the customer travel experience.

 

For enquiry and enrolment, please contact the Aviation Academy at AcademyEnquiry@hkiaaAcademy.com 

 

Topics covered:

  • Airport operations (HKIA layouts, customer travel experience, customer service mindset)
  • Airport safety (fire safety and prevention, occupational safety)
  • Airport security (staff responsibilities towards security, introduction to aviation security incidents)

Remarks

  1. Only group applications are accepted