Customer Services at Airport – Telephone Skills and Social Media Responding

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Customer Services at Airport – Telephone Skills and Social Media Responding

Who should attend

Airport staff or other personnel who are interested in airport customer services profession

SRVC1032
On request (1 day)	Cantonese
HKD 800	HKIAA
HKIAA

Customer Services at Airport – Telephone Skills and Social Media Responding

This one-day course equips participants with the basic telephone etiquette to handle and respond to enquires working at the customer services centre. The course also covers the characteristics and role of social media in customer services.

Topics covered:

Basic telephone etiquette and handling skills
Introduction to social media and its characteristics

For enquiries or enrolment, please contact AcademyEnquiry@hkiaaAcademy.com .

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Customer Services at Airport – Telephone Skills and Social Media Responding

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Customer Services at Airport – Telephone Skills and Social Media Responding

Who should attend

Topics covered: