Foundation Certificate in Airport Operations (Passenger Services)

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Foundation Certificate in Airport Operations (Passenger Services)

Who should attend

People who are interested in joining the industry of passenger services

APOM1101 MATF Approved Course
19/09/2022 – 23/09/2022 (5 days)
24/10/2022 – 28/10/2022 (5 days)
28/11/2022 – 02/12/2022 (5 days)
12/12/2022 – 16/12/2022 (5 days)
Cantonese
HKD 2,000 HKIAA
HKIAA
Application Deadline:
05/09/2022
10/10/2022
14/11/2022
28/11/2022
Foundation Certificate in Airport Operations (Passenger Services)

This five-day course provides participants with the basic knowledge of airport and especially passenger handling operations through classroom discussions and on-site observations. On completion of the course, participants will be able to identify the basic operations at the airport and basic passenger handling at the terminal. Participants will be able to familiarise themselves with the safety and security awareness in airport operations and basic customer services skills required at an airport terminal.

 

Topics covered:

  • Different operations at the airport
  • Airport safety and security
  • Passenger facilitation
  • Airline operations and procedures
  • Business continuity procedures
  • Customer services skills
  • Complaint handlings

 

For enquiries or enrolment, please contact aom@hkiaaacademy.com .

MATF-approved Programme

Eligible applicants may apply for refund of 80% of fees after completing this approved course, subject to a maximum of HKD30,000, under the Professional Training and Examination Refund Scheme (ProTERS) of Maritime and Aviation Training Fund (MATF).  For details, please refer to the MATF session or http://www.matf.gov.hk